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Consultant, Campus Success

The consultant is responsible for guiding their member campuses to success, from implementation on to goal achievement. This position works directly with a broad variety of Higher Education professionals to launch products adoptions, provide consultation, and build community. The consultant is a coach, a teacher, an advocate, and a valuable resource for their members.

 

Essential Responsibilities (included but not limited to):

  • Manage a portfolio of Member Campuses within your geographic territory, anticipating their needs, developing on-going, positive, and productive relationships, and ensuring campus success and renewal
  • Deliver campus implementation services to ensure successful launch of the Campus Labs tools
  • Collaborate with campuses to execute strategies that further the adoption of Campus Labs tools and services
  • Proactively identify barriers to campus success, and execute strategies to mitigate them
  • Ensure campuses receive superb customer service, taking the lead on troubleshooting and problem solving as needed
  • Provide education, training, and consultation to campuses on topics within their area of specialty:
  • Academic Affairs/Institutional Effectiveness: Data analytics and reporting, accreditation, strategic planning, and continuous improvement, teaching and learning, outcomes assessment
  • Student Affairs: Assessment culture and coordination, co-curricular learning outcomes, Retention and student success
  • Capture and share best practices by writing blogs, engaging in social media, and facilitating presentations at conferences or in webinars
  • Proactively identify national trends in higher education and develop ways to share them with our membership
  • Communicate with and present to various audiences in higher education, including senior administrators, faculty, and student affairs staff
  • Work collaboratively on a team, identifying opportunities to create community and networking opportunities for our members
  • Travel up to 25% to visit campuses and attend conferences
  • Contribute to and/or lead other department and company projects, as assigned

 

Skills/Requirements:

  • Two to five years experience working in higher education, in roles related to their specialty (Student Affairs or Academic Affairs/Institutional Effectiveness)
  • Demonstrated knowledge of higher education practices, policies, and research, especially as it relates to the topics above; as well as the ability to continue to develop expertise over time.
  • Quick and self-motivated learner
  • Passionate about education
  • Exceptional communication skills: written (email, blog, white papers), verbal (phone, webinar), and in-person (presentation) formats.
  • Can solve problems using own critical and creative thinking skills, with an emphasis on innovation
  • Excellent interpersonal skills, specifically in being able to teach and coach
  • Effective time and priority management skills
  • Adaptable and change-oriented
  • Positive outlook and collaborative attitude
  • Tech savvy
  • A Master’s Degree or equivalent in a related field is required.
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